At Lenslife, we are committed to providing quality eyewear and excellent customer service. If you are not satisfied with your purchase, please review our return and refund policy below.

Return & Replacement Requests

To request a return or replacement, please contact our support team:

Phone: +918368847739
Email: sandeep.lenslife@gmail.com

Please provide your order details along with the reason for your return request.

Return Eligibility

• Products can be returned or exchanged within 7 days of delivery.
• The item must be unused and in its original condition.
• The original box, packaging, accessories, and invoice must be included with the returned product.
• Returns are subject to inspection and approval by Lenslife.

Non-Returnable Products

Returns, exchanges, or refunds will not be accepted if:

• The frame or lenses are broken, damaged, scratched, or tampered with after delivery.
• The product has been used improperly or shows signs of wear and tear.
• The original packaging or accessories are missing.
• The return request is made after the return period has expired.

Return Shipping Charges

• Customers are responsible for return courier charges.
• We recommend using a reliable courier service with tracking.
• Lenslife is not responsible for items damaged or lost during return shipping.

Refund Policy

• Once the returned item is received and approved after inspection, the refund process will begin.
• Refunds are usually processed within 7–10 business days.
• For prepaid orders, refunds will be issued to the original payment method.
• For Cash on Delivery (COD) orders, refunds will be processed via Bank Transfer or UPI after verification of payment details.

Exchange Policy

• Eligible products may be exchanged for the same product or another available product of equal value, subject to stock availability.
• Any price difference must be paid by the customer before dispatch of the replacement product.

Warranty Policy

Lenslife provides a limited warranty against manufacturing defects only.

Covered Under Warranty

• Manufacturing defects in frames.
• Hinge or fitting defects caused by manufacturing faults.
• Coating or color peeling due to manufacturing defects.

Not Covered Under Warranty

• Accidental damage or physical breakage.
• Lens or frame scratches.
• Damage caused by mishandling, improper storage, or misuse.
• Normal wear and tear.
• Unauthorized repairs or modifications.
• Lost or stolen products.

Contact Information

Lenslife
Shop No. 1, Rajendra Park, Sector 105, Gurugram, Haryana 122001, India

Business Hours:
Monday – Saturday | 10:00 AM – 6:00 PM

Phone: +918368847739
Email: sandeep.lenslife@gmail.com